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Terms & Conditions

Permission requests should be directed to the Webmaster. Tell us who you are, the organization you represent (if any), how and why you wish to use the logo. Please include your name, address, telephone number, fax number and email address.

  1. Hen Lin Online Store - Terms & Conditions

    These terms and conditions apply to the website www.henlin.com. Please read this statement carefully. If you do not wish to be bound by these terms and conditions then you should not access this site. If you are accessing our site or initiating transactions on our site, you will be deemed to have read, understood and agreed to these terms and conditions.

    Subject to applicable legal regulations in force, we may, in our discretion, from time to time amend or otherwise modify the Terms and Conditions of Use. We recommend that you carefully read, each time you order online the Terms and Conditions as they may affect your rights.

    1. Hen Lin Delivery Online ORDERING is available 24/7.
    2. Delivery service is available from 10:00am to 7:00pm daily.
    3. Deliveries are within Metro Manila only.
    4. Orders received beyond 5:30 pm will be validated and processed on the following day.
    5. To serve you best, we require minimum of at least 2 hour lead time for delivery of our products. Longer time may be necessary for items that need cooking and preparation.
    6. Limited Items are available for online ordering. 
    7. Hen Lin Online Store delivery is limited to a valid shipping address in the covered area in the Philippines only.
    8. Prices are subject to change without prior notice.
    9. All Prices are inclusive of VAT.
    10. Payment can be made by Cash on Delivery, Credit Card (supported CC only),  Bank Transfer,, Payment via Online.
    11. Payment Cash on Delivery shall be made at point of delivery of food.
    12. Take home food is best when consumed immediately.
    13. Refrigerate hot food if not consumed within two (2) hours.
    14. Adequately reheat refrigerated food before consumption.
    15. Frozen products must be placed in the freezer immediately
    16. Thaw required quantity only of Frozen products to be consumed
    17. Do not re-refrigerate or re-freeze thawed/prepared items, consume immediately
    18. For deliveries done by 3rd party delivery service, Hen Lin does not guarantee condition of product.
    19. Some areas may not be covered by the delivery guaranteed time. In this case, arrival time will be based on the agreed synchronized time between Hen Lin Delivery and the customer.
    20. Some products are excluded from the guaranteed delivery time. In this case, arrival time will be based on the agreed synchronized time between Hen Lin  and the customer.
    21. To ensure the safety of our riders, Hen Lin Delivery may be temporarily unavailable at selected areas or delivery timing may be affected due to bad weather, traffic conditions or other unforeseen circumstances.
    22. Place your large food orders at least two (2) days in advance to ensure adequate preparation and due accommodations.
    23. Our Representative will call or email you to validate your order. Kindly check your Inbox or Spam Folder to ensure the receipt of our email. Customer who placed their order should ensure their availability on the specified contact details for validation. Order will only be processed/proceed once validation is done by Hen Lin Online Store.
    24. For option to PAY ONLINE, another email with link from payment gateway will be sent to you right after the validation process.
    25. Confirmation of orders will follow upon validation of our Hen Lin Online Store Sales Associate.
    26. Once Orders are confirmed, cancellation will no longer be an option, customer agrees to pay full amount of the Order without prejudice to Hen Lin and/or its subsidiaries.
    27. Product purchased thru our Online Store are for personal consumption only, it is illegal to resell these products in any form and/or method without authorization from Hen Lin head office.
  2. DISCLAIMERS AND LIMITATION OF LIABILITY

    By using this website and/or transmitting to it any Submission(s), you agree to indemnify HEN LIN, its officers, directors, parents, partners, employees, agents, distributors, affiliates, subsidiaries and their related companies for any and all claims, damages, losses and causes of action arising out of your breach or alleged breach of this agreement.

    The materials on this site are transmitted and distributed "as is, where is" and appear on the site without express or implied warranties of any kind, including, but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. HEN LIN makes no warranty as to the quality, accuracy, completeness and validity of any materials on the website and does not warrant that the functions contained on the website will be uninterrupted or error-free, or that defects will be corrected. When a mistake is noticed, we will correct it as soon as possible and will notify customers who are affected. Where necessary, an order may be cancelled prior to confirmation of the order. Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

    ALL PRICES QUOTED ARE IN PHILIPPINE PESOS. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

    The materials provided in this website are for entertainment, educational and promotional purposes only. User may not rely on any information and opinions expressed in it for any other purpose. Neither HEN LIN, nor its officers, directors, parents, partners, employees, for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on the HEN LIN website.

    Information on the website is subject to change without notice. The information should not be relied upon as a substitute for formal advice from the originating bodies or departments of HEN LIN and its partners. Visitors who rely on this information do so at their own risk.

  3. LOGOS, PHOTOGRAPHS & INTELLECTUAL PROPERTY

    The names, images and logos identifying HEN LIN are proprietary marks of HEN LIN and/or of M&H Food Corporation.  The copying and/or use of the HEN LIN logo, any other HEN LIN-related logos, photographic images or third party logos accessed via this website is not permitted without the prior approval of HEN LIN and/or of M&H Food Corporation. Permission requests should be directed to the Webmaster. Tell us who you are, the organization you represent (if any), how and why you wish to use the logo. Please include your name, address, telephone number, fax number and email address.

    HEN LIN is not responsible for the contents or the reliability of any linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. However, we do make every attempt to ensure that the hypertext links to other websites are relevant, appropriate, and accurate and provide useful additional information to HEN LIN own information or services. HEN LIN site contains links to other sites. HEN LIN is not responsible for the privacy practices or the content of such Web sites.

    We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. However, we regularly review web links to ensure that sites can be accessed. If you have had difficulties accessing a site we would like to know. Please contact the Webmaster with details.

  4. WEBSITE SECURITY

    The HEN LIN website is SSL certified, please make sure to check for a padlock symbol or similar beside the URL of Hen Lin in the browser address.   The HEN LIN website may gather statistical data such as but not limited to geolocation.

  5. VIRUS AND SPAM PROTECTION

    HEN LIN makes every effort to test and check material at all stages of production. It is always wise for the user to run an anti-virus program on all material downloaded from the internet. HEN LIN cannot accept any responsibility for any loss, including but not limited to indirect or consequential loss, disruption or damage to your data or computer system which may occur whilst using material from HEN LIN website.

  6. GOODS & SERVICES

    Any goods or services advertised for sale on this site do not constitute an offer which can be accepted by clicking on the relevant link.

  7. NO SOLICITATION

    HEN LIN website and the information contained herein does not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.

  8. TERMINATION

    HEN LIN may, in its sole discretion, terminate or suspend your access to all or part of the site, including, but not limited to, any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding Materials appearing on the website, and the representations and warranties, indemnities and limitations of liabilities set forth in this agreement will survive any such termination.

  9. PRIVACY POLICY

    HEN LIN is committed to protecting your privacy. You can visit most pages as on our site without giving us any information about yourself. However, you will need to register if you want to place an order. The personal information requested is necessary to process your order.

    We do need information to provide services, and this privacy policy explains data collection and use in those situations.

    HEN LIN is not responsible for the content or the privacy policies of Web sites to which it may link.

  10. COLLECTION OF YOUR PERSONAL INFORMATION

    We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Personal information collected by HEN LIN is necessary to build your account with HEN LIN, to process your orders, to personalize the delivery of content to you. All the information we collect from you will be for statistical and demographic purposes. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous. We will not give out your information or sell it to others.  We may send you email and/or communicate with regarding any updates, news, and/or promotions regarding Hen Lin.  In addtion, your email will also be used for password recovery,  mailing lists that you asked to receive, or notifications about your account or order status.

    To become a HEN LIN member, you'll need to provide:

    • Contact Information: First Name, Last Name, Email and Birthday
    • Delivery Information: Address
    • System Information: Username, Password

    When you place an order, our online store receives:

    • Contact Information: First Name, Last Name, Phone Number
    • Billing Information: Address, Credit card information
    • Delivery Information: Address, Delivery Instructions
    • Order Information: Products Ordered, Delivery Date/Time/Eating Time