Sometimes, we cannot answer all your queries immediately, in order to quickly get a response, we have compiled questions normally asked us and we try to answer them as best we can. However, if you still need to ask us questions not stated here, you may use the contact forms under the Contact Us option.

    Registration is necessary for us to be able to easily process your order.  You can also monitor all your orders in your account. 
    To register, all you have to do is create an account. You can do this by clicking on the "Create Account" button under the Login page or click the following Link to go directly to the registration page, fill up the form and follow the instructions to activate your account.
    Activation is required for us confirm you email, so the system can effectively send you information about the status of your order to your email.
    Your activation code is sent automatically after your registration, as we do not have any control over your email, some email servers may tag the email as spam.    Furthermore, although the email is sent immediately, depending on your server, the activation email may arrive immediately or up to 24 hours.
    Google mail is especially notorious in tagging the activation email as spam, so when looking for your activation email, please check your Spam and Trash folders.
    For expediency, our products are sent from a Hen Lin store nearest your location.
    There are certain products that are only available in select stores, and would be difficult to deliver in areas that are far from those stores.  We are working to overcome this obstacle to make all Hen Lin products available to all.

    Our delivery coverage is currently limited, we deliver to the following areas:

    1. Metro Manila
    2. Antipolo,Rizal
    3. Taytay,Rizal
    4. Calamba, Laguna
    5. San Pedro, Laguna
    6. Biñan, Laguna
    7. Sta. Rosa, Laguna
    8. Tagapo, Laguna
    9. Bacoor, Cavite
    10. Molino, Cavite
    11. Imus, Cavite
    12. Dasmariñas, Cavite


    We are constantly working to expand this further in the future, so please visit us again to check for any updates 


    Unfortunately, we can only deliver to addresses in the Philippines, specifically Metro Manila and nearby provinces at the moment. 
    If the shipping address is within our delivery coverage, then we can process your order.  For payment, you may use your credit card to pay for the order.

    There are plenty of ways to enjoy your Hen Lin products.

    1. The most common way would be to visit us in our stores, which are located in most malls and various locations all over Metro Manila and nearby provinces
    2. We have also recently launched our reseller program, which allows you purchase our products from authorized resellers.
    3. A more convenient method is purchasing products online which is provided by our Online Store
    4. Although limited at the moment, we have also partnered with popular delivery platforms like Foodpanda and GrabFood
    Apart from our Online Store, you may avail of our products thru the popular delivery platforms of GrabFood and FoodPanda.
    Yes, we charge a fixed delivery fee, which goes to our 3rd party logistics provider. 
    Our delivery fee was computed based on the average fee our 3rd party logistics provider would charge us from different points of the metropolis from our stores at different time of the day.

    We are currently outsourcing all our delivery services to Lalamove and Mr. Speedy.

    We try to process your order as fast as possible, unfortunately, we can't give an exact time frame for delivery time as we are also dependent on availability of riders from our 3rd party logistics provider.   
    Furthermore, our deliveries are dependent on the hours of our stores and the malls.  As such, orders received after the cutoff time will be processed the following day.
    Please be aware that we do not guarantee delivery time as these are all dependent with our 3rd party logistics provider, we will notify you of any changes/updates on the delivery as we receive them.
    We provide several options for payment:
    • CC/Paypal - Credit Card / Paypal
    • GCash - Online payment provided by GCASH
    • Bank Transfer - Direct transfer to our Bank Account

    To protect our patrons from fraudulent transactions, the Cash on Delivery (COD) payment has been suspended at this time.

    We have chosen Paypal to handle Credit Card transactions and Paypal payments.  Paypal is a leading company dealing with online payments and can process Credit Cards from multiple countries.
    For all payment transactions, the currency accepted is the Philippine Peso.  All prices are currently displayed in Philippine peso.   
    If your credit card/paypal is not the Philippine Peso, Paypal will handle conversion at their prevailing rates.
    You have several options to monitor your order.  For every order created, you will be notified by email of the order.   We may also get in touch with you through your provided contact details regarding issues that may occur about your order.
    You may also monitor the status of your order thru the My Orders option under My Account.
    Once created, your order can not be cancelled, so please review your order carefully before confirming.    
    We try to fulfill every item in your order, however, in case there is an issue with availability, we will notify through your contact details to try to resolve the problem.    
    The quantity is limited only to the product on hand.  For a large quantity, please allow at least 2 to 3 days lead time for processing or contact us to allow us to assist you properly.  
    Furthermore, each transaction is limited to a maximum of 15 kgs of weight for the delivery, beyond that, a new transaction must be created.
    For a large quantity (ie. for a party), please allow at least 2 to 3 days lead time for processing.  It might be better for you to contact us using our Send us a message form to assist you properly.  
    As part of the Terms and Conditions, you are not allowed to resell any products purchased on the Online Store and/or from our retail stores without authorization. 
    If you are really interested in being a part of Hen Lin, please read our section About Franchising.
    Please click to read our Terms and Conditions  again.  This is the same Terms and Conditions  that you agree to once you register.  
    If you are ready to order, please head on to our online store and create your first order.