Frequently Asked Questions (FAQs) - Our Products

Sometimes, we cannot answer all your queries immediately, in order to quickly get a response, we have compiled questions normally asked us and we try to answer them as best we can. However, if you still need to ask us questions not stated here, you may use the contact forms under the Contact Us option.

Hen Lin has been producing good quality products for over 35 years now. Although, we are known for our dimsum and noodles, our product line is quite extensive including products like Lechon Macau, Quekiam, Braised Beef, Lomi, etc.
 
We strive to produce products that meet the highest quality and we have only used real and natural materials with our products.   As such, we have applied and have succeeded to have the first Siomai and Siopao products to be certified by HACCP in the Philippines.
 
We have kept our recipes consistent by employing new technologies we learned from other countries like Japan, Italy, Germany and Taiwan, and yet retain that original home-grown flavor we are famous for.
 
Yes, our products undergo testing in our own laboratory to reduce or minimize the incidence of hazards.  Hen Lin is following the rigorous procedures as required by the HACCP standard. All products are examined and pass through metal detectors to provide additional safeguards against hazards.
 
In the store, all our service crew are trained to handle all products properly before being deployed to their respective stores. In addition, our Quality Assurance Team regularly visits our stores to ensure that procedures and guidelines are being followed.
"Hazard Analysis and Critical Control Points (HACCP) is a systematic preventive approach to food safety, pharmaceutical safety, etc. that addresses physical, chemical and biological hazards as a means of prevention rather than finished product inspection. HACCP is used in the food industry to identify potential food safety hazards, so that key actions, known as Critical Control Points (CCP's) can be taken to reduce or eliminate the risk of the hazards being realised. The system is used at all stages of food production and preparation processes." (courtesy of Wikipedia }
No, we avoid the use of extenders as our objective to provide great, tasting food. We use quality and natural ingredients to produce quality products.
We are able to sell our products at affordable prices since we sell by volume in our over 200 stores around the metropolis and nearby provinces.
 
We also apply modern technologies and efficient techniques to produce products that are consistent and of the highest quality.

 

We make all our products in our own commissary using our own formulation to provide you with the distinct Hen Lin flavours.
 
No, the Sharksfin does not contain any shark's fin or any endangered species. We do not use any ingredient that is detrimental to our health, surroundings and environment.
 
Our sharksfin dimsum was named because of the particular shape it has which resembles a "shark's fin".
 
At this time, Hen Lin does not have a reseller program, if you are really interested in being part of Hen Lin, please check our section About Franchising.
 
No, this is not allowed.  Please be aware that this process is illegal and may subject you to further legal action.
 
If you are really interested in being part of Hen Lin, please check our section About Franchising.
 
Hen Lin is ready for that, however, a good amount of preparation is required to accomplish this goal so ample lead time is required.  Please do get in touch with us using our Send us a message form so we can assist you further.
 
We operate more that 200 stores around Metro Manila and nearby provinces.  Our stores are found in most major malls such as SM malls, Ayala malls, Robinsons Malls, however, we are not limited to the malls, our stores are situated in and around the different neighborhoods of Metro Manila.
 
We also offer online ordering via our Online Store.   Please note our Online Store covers Metro Manila at this time.