Frequently Asked Questions (FAQs) - Our Products

Sometimes, we cannot answer all your queries immediately, in order to quickly get a response, we have compiled questions normally asked us and we try to answer them as best we can.  However, if you still need to ask us questions not stated here, you may use the contact forms under the Contact Us option.

All about our Products

Hen Lin has been producing good quality products for over 25 years now. Although, we produce a lot of dimsum and noodles, we strive to produce products that meet the highest quality. We have applied and have succeeded to have the first Siomai product to be certified by HACCP.

We have kept our recipes consistent by employing new technologies we learned from other countries like Japan, Italy, Germany and Taiwan, and yet retain that original home-grown flavor we are famous for.

Yes, our products undergo testing in our own laboratory to reduce or minimize the incidence of hazards. Hen Lin is following the rigorous procedures as required by the HACCP standard. All products go through metal detectors as well as to provide additional safeguards against hazards.

In the store, all our service crew are trained to handle all products properly before being deployed to their respective stores. Inaddition, our Quality Assurance Team regularly visits our stores to ensure that procedures and guidelines are being followed.

"Hazard Analysis and Critical Control Points (HACCP) is a systematic preventive approach to food safety, pharmaceutical safety, etc. that addresses physical, chemical and biological hazards as a means of prevention rather than finished product inspection. HACCP is used in the food industry to identify potential food safety hazards, so that key actions, known as Critical Control Points (CCP's) can be taken to reduce or eliminate the risk of the hazards being realised. The system is used at all stages of food production and preparation processes." (courtesy of Wikipedia }

No, we have avoided using any kind of extenders as this defeats our objective to provide great, tasting food. We use quality ingredients to produce quality products.

We are able to sell our products at affordable prices since we sell by volume in our over 100 stores around the metropolis and nearby provinces. By applying new technologies and techniques, we produce products that are consistent and of the highest quality.

No, the Sharksfin does not contain any shark's fin or any endangered species.  We do not use any ingredient that is detrimental to our surroundings and environment.  Ths Sharksfin dimsum was named because of its particular shape which represents the "shark's fin".

 
What is your favorite Dimsum?