Frequently Asked Questions (FAQs)

Sometimes, we cannot answer all your queries immediately, in order to quickly get a response, we have compiled questions normally asked us and we try to answer them as best we can.  However, if you still need to ask us questions not stated here, you may use the contact forms under the Contact Us option.

 

All about us

Learn more about who we are and our history in the article titled "The Many Charms of Hen Lin".

Please find the store nearest you in our store list.

All about our Products

Hen Lin has been producing good quality products for over 25 years now. Although, we produce a lot of dimsum and noodles, we strive to produce products that meet the highest quality. We have applied and have succeeded to have the first Siomai product to be certified by HACCP.

We have kept our recipes consistent by employing new technologies we learned from other countries like Japan, Italy, Germany and Taiwan, and yet retain that original home-grown flavor we are famous for.

Yes, our products undergo testing in our own laboratory to reduce or minimize the incidence of hazards. Hen Lin is following the rigorous procedures as required by the HACCP standard. All products go through metal detectors as well as to provide additional safeguards against hazards.

In the store, all our service crew are trained to handle all products properly before being deployed to their respective stores. Inaddition, our Quality Assurance Team regularly visits our stores to ensure that procedures and guidelines are being followed.

"Hazard Analysis and Critical Control Points (HACCP) is a systematic preventive approach to food safety, pharmaceutical safety, etc. that addresses physical, chemical and biological hazards as a means of prevention rather than finished product inspection. HACCP is used in the food industry to identify potential food safety hazards, so that key actions, known as Critical Control Points (CCP's) can be taken to reduce or eliminate the risk of the hazards being realised. The system is used at all stages of food production and preparation processes." (courtesy of Wikipedia }

No, we have avoided using any kind of extenders as this defeats our objective to provide great, tasting food. We use quality ingredients to produce quality products.

We are able to sell our products at affordable prices since we sell by volume in our over 100 stores around the metropolis and nearby provinces. By applying new technologies and techniques, we produce products that are consistent and of the highest quality.

All about Franchising

Franchising is a method employed to quickly start a business. Apotential franchiser applies for a license from a Franchisor to utilizeit's brand, design and system. By taking on a franchise, thefranchisee becomes a partner of the Franchisor in terms of helpingbuild the brand.

"Franchising is a method of doing business wherein a franchisor licenses trademarks and tried and proven methods of doing business to a franchisee in exchange for a recurring payment, and usually a percentage piece of gross sales or gross profits as well as the annual fees. Various tangibles and intangibles such as national or international advertising, training.and other support services are commonly made available by thefranchisor, and may indeed be required by the franchisor, whichgenerally requires audited books,and may subject the franchisee or the outlet to periodic and surprisespot checks. Failure of such tests typically involve non-renewal orcancellation of franchise rights.

A business operated under a franchise arrangement is often called a chain store, franchise outlet, or simply franchise." (courtesy of Wikipedia )

Franchising is not buying a business and leaving the franchisor to manage the business. Franchising requires the franchisee to fully manage the venture.

Franchising does not guarantee success. Although, franchising gives the franchisee the advantage of having a reputable brand as a business, like any kind of business venture, it is not a guarantee of success. Success of any business venture is dependent on a lot of factors such as the environment, economy, management of the venture, etc.

Franchising is not a quick-rich scheme. Franchising is a legitimate method of building a business and should not be considered as an "easy-money" venture.

If you are not so well-versed in starting and operating a business, Franchising provides a good alternative to jump start your business. Franchisors have invested on their system, training and building the brand. Franchising also has the advantage of starting a business with a trusted and known brand.

No, all Franchisors have different offerings and systems. The potential franchisee should do their own research and compare franchise providers before delving into franchising.

The following list are some questions to ask a franchisor to evaluate a potential franchise.

Disclaimer: This list is not the only list to follow, but it may be used as a guideline.

  1. What is the track record of the company? A mature company would be a good indicator of stability and consistency.
  2. What are the products of the company? It is good to know the products of the company for familiarity in the market.
  3. How long is the market "shelf life" of the product? A good product should be able to withstand the test of time, and not just be the "flavor of the month" product.
  4. What kind of support can the company provide for the franchisee? A good Back-end support is very important as a good Front-end can be supported only by a good Back-End.
  5. What kind of investment am I to commit? Investment does not only entail money, but how much effort and time, are you willing to invest to the franchise.
  6. What kind of returns should I expect? This is very hard to quantify and is very subjective. In general, you can compare your leaving your money in the bank for the same period and computing how much interest you will earn, now compare that with placing your money in a business and projecting how much you can earn for the same period.
  7. Are their risks to getting a franchise? Yes, there is always risk in business, but with a franchise you improve the odds of success by investing in an established and trusted brand.

Hen Lin has been in the business of providing good, quality food for more than 25 years. We have over 100 stores operating with the metropolis and nearby provinces. We have been awarded numerously including the Agora Award and the Entrepreneur of the Year award for excellence.

We have also invested heavily on our commisary and training facilities to ensure good, quality food consistency through out the whole chain. We are constantly improving ourselves, and are still employing new technologies to improve our business strategy.

  1. Established Brand with over 25 years experience
  2. The first HACCP certified Siomai in the Philippines
  3. Reasonable capital investment
  4. Site Evaluation
  5. Strategic store planning
  6. Operation and support
  7. Human resources training and development
  8. Centralized purchasing and distribution
  9. Design, construction and technical support
  10. Opening and monitoring support

No, prospective franchisees should provide and negotiate for their prospective location. Our team will assist in evaluating the feasibility of the site before a franchise is awarded.

Location, Location, Location! It can't be emphasized, the importance of choosing a site. The location might make or break any kind of business. Although, a lot of factors go into choosing a location, in our experience, the following are some key points in choosing a location for Hen Lin:

  1. Condition of the mall and/or building
  2. Volume traffic area, pedestrian and/or vehicular
  3. Purchasing capacity of immediate area
  4. Proximity of parking spaces
  5. Number of parking spaces
  6. Leasing conditions in prospective sites
  7. Cleanliness of surroundings
  8. Accessibility by pedestrians
  9. Accessibility by vehicles
  10. Exact location within the building and/or mall
  11. Airconditioning conditions of the building
  12. Lighting conditions of the building
  13. Exhaust conditions of the building
  14. Pedestrian type in key area

Total investment differs for every store. We treat each store independently from each other, so it is difficult to give a single figure as total investment. If you want to know more, please contact us through our Franchise Inquiry Form.

Return on investment differs for every store, as these are affected by many factors. If you want to know more, please contact us through our Franchise Inquiry Form.

Great! Write us a Letter of Intent and send it to

Franchise Opportunity
Franchise and Business Development
M&H Food Corporation
M&H Building, Dona Irenea Avenue
Sucat, Paranaque 1719
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

To hasten the evaluation of your application, please include the following information in your Letter of Intent

  1. Exact Location of prospective site
  2. Location map of prospective site
  3. A photograph of the prospective site (if possible)
  4. Brief description of surrounding area
  5. Brief overview of why you think this will be a good location for Hen Lin
  6. Tell us something about yourself

You may also use our online Franchise Inquiry Form.

Employment Opportunities

For Employment Opportunities, please send your resume or biodata to:

Employment Opportunity
Human Resources Department
M&H Food Corporation
M&H Building,Dona Irenea Avenue
Sucat, Paranaque 1719
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Or you may use our online Job Application Form.

Hen Lin Supplier Partner Program

If you have a product or service that you think will be beneficial to the Hen Lin group, please do use our online Supplier Partner Form.

 
What is your favorite Dimsum?